On Time Technical Services
Version: September 28, 2003
service procedures are performed at the discretion of our qualified
computer consultants. While we will consult with our Customer
beforehand, we will not take short cuts. We'll do the job right
the first time. On Time Technical Services will perform standardized
hardware and software services on IBM-compatible Computer Systems.
service does not include the costs of hardware or software
of any kind. Under no circumstances will our technicians engage
in component-level repairs, including soldering or substantial
electrical wiring of any kind.
We do not repair monitors or printers. On Time Technical Services
reserves the right to refuse to service any type of hardware
cabling installations, our technicians will not drill though
anything other than drywall or soft wood.
Quoted estimates to customer are for work performed under
optimum conditions. Unexpected circumstances which arise including,
but not limited to, computer viruses, compressed hard drives,
faulty hardware or software, incompatibilities, lack of required
software drivers, specification changes, or other circumstances
beyond our control are not calculated into such estimates.
sales are final. Payment shall be made at time service is rendered
unless otherwise agreed to in a signed Service Contract currently
on file in the On Time Technical Services office and contract must
including current coverage for the service performed. We do not
accept return merchandise. Defective merchandise covered under
warranty will be repaired or replaced at the discretion of our
technicians. Merchandise no longer carried by On Time Technical Services may need to be shipped to the manufacturer for repair
agrees to pay On Time Technical Services our full billable
hourly service rate (call for current rates) for any and all
services provided. Billable time includes travel time to and
from our main office (Forest Grove, OR). Customer is also
responsible for reimbursement of tolls, parking, or other
expenses incurred as a result of the service provided.
agrees to pay after-hours, weekend, and/or holiday rates when
incurred. After-hours rates (between 6pm and 9am) Monday through
Friday and Saturday through 4:00 PM are one and one-half times
normal; after 4:00 PM Saturday through Sunday and Holiday
rates - if available - are two-times normal.
on-site service calls will be billed at a minimum of one-hour
of service, followed by quarter-hour increments. All carry-in
service will be billed a minimum of one-half hour of service,
followed by 15-minute increments.
old equipment upgraded or replaced becomes the property of
On Time Technical Services unless otherwise specified on the
agrees to pay all invoices issued from On Time Technical Services
immediately upon receipt.
acknowledges that purchase of hardware, software, or any other
form of merchandise requires payment in full before On Time
Technical Serviceswill process Customer’s order.
acknowledges that monthly payments made on Service Contracts
will be considered late 5 days after the agreed upon due date
for the payment. Customer agrees to pay a late fee of $25
plus $5 per day thereafter for any late payments.
agrees to pay $25 plus the maximum allowed by Law for any
check not honored by Customer’s financial institution.
By failure to pay any invoice gives On Time Technical Services
the right to come into Customer’s home or place of business,
at our discretion, to remove any merchandise not paid for.
Time Technical Services will provide one initial half-hour
consultation to new customers for a fee of $25. Upon receipt
of payment, customer will be issued a certificate worth $25
towards future purchases from On Time Technical Services valid
for three (3) months. Additional consultations will be billed
at our full hourly service rate. If any type of service is
performed at this initial consultation, it is considered a
service call, and will be billed appropriately.
seeking technical support should call our main office at 503-992-0041
and request to speak with the next available technician, or leave
a voicemail message. Again, we do not guarantee a response time
for technical support.
telephone-based technical support calls lasting more than
5 minutes per incident will be billed to the customer in 15-minute
increments at our regular hourly fee. Customers who have purchased
a service agreement may call 503-309-6013 for support.
hardware and software media sold to Customer by On Time Technical
Services as new is warrantied from defects for a period of at
least one-year from the date of sale unless otherwise noted on
the Customer’s invoice with the exception of input devices
(keyboards, mice, etc.) and monitors which are warrantied for
- Some items may
have longer manufacturers’ warranties.
- All equipment
sold as used is sold on an as-is basis with no warranty of
- On Time Technical
Services will process warranty replacements for equipment
that is no longer covered under On Time Technical Services
warranty, yet is still under manufacturers’ warranty.
- Customer is responsible
for shipping and service charges related to such warranty
no circumstances do we warranty support for software of any kind,
including any operating system or other software, whether or not
an On Time Technical Services technician installed it, even if Customer’s
computer is under warranty.
- On Time Technical Services does not guarantee Customer a specific response time
for service requests. Times quoted for repair, service, or
delivery/installation of new equipment are given as estimates
guarantees and Priority service calls are available for an
- Customer will
not hold On Time Technical Services nor any of our consultants
responsible for damages to equipment, software, data, or property
that may occur during service.
- On Time Technical Services shall not be held liable to Customer for any delay
or failure of performance.
- On Time Technical Services does not guarantee compatibility of equipment or
software purchased with Customer’s existing equipment.
- To prevent loss
of data, Customer should back up all important data prior
to requesting service.
- On Time Technical Services reserves the rights to place tamper seals on any
computer equipment sold or serviced. Removal of tamper seals
voids any and all warranties.
agreement is bound by the Laws of the State of Oregon.
- Customer agrees
to pay for any and all damages plus legal fees and attorney’s
fees incurred by On Time Technical Services through enforcement
of this agreement.
- Customer may not
hire, contract, or subcontract any person that is currently
an employee of On Time Technical Services for a period of up
to three (3) years after the date of this agreement, or the
last date which said personnel or On Time Technical Services
provides services for Customer.
- Customer may not
purchase goods or services from any such personnel not acting
on behalf of On Time Technical Services.
END OF CONTRACT
(C) 2005 JCornett & Associates