Priority Service

We realize that there are times when you need help fast. If your file server crashes, or your workstation goes down and you need to get data off it by 5pm, or something catastrophic happens, you need a technician there quickly. This is why On Time Technical Services offers Priority Service.

Priority Next Day
A priority next-business-day service call is $39 in addition to the normal billable rate for the service call ($75 or $85 as listed on our Standard and Premium Services pages). If you are utilizing hours from a service package, we will deduct the appropriate time and fees from your plan. If your service call pertains to a covered On Time Technical system, you pay only the $39 fee. Your call must be received by noon for next-business-day service.

Priority Same Day
A priority same-business-day service call is $59 in addition to the normal billable rate for the service call, as listed above. Your call must be received by 10:00 am for same-business-day service.

Emergency Service
A regular Emergency Service Call is $99 in addition to the normal billable rate for the service call, as listed above.

Emergency Plus
Outside of regular business hours, a Priority Emergency Call is $139 in addition to the billable rate for the service call (time-and-a-half weekday evenings, double-time on weekends and company holidays)